FAQ

Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Delivery charges are calculated at checkout and are based on weight. We use the efficient shipping services to ship worldwide, so we ensure your order arrives without any extended delays.

Which payment methods are accepted in the Online Shop?

At present, we accept Visa, Mastercard, PayPal and Zip pay 

How long will delivery take?

We Dispatch within 48 hours

Deliveries typically will take between 8 – 14 days to arrive to your doorstep.

However keep in mind that delay outside of our control can occur during busy times.

What exactly happens after ordering?

Once we ship out your order and it’s on its way, you will be altered as to its status. If your order doesn’t arrive during the indicated timeframe, please let us know, and we will further investigate.

Please understand that it is normal for delays to occur during busy times and holiday periods. If you order is running late, we ask that you wait an extra seven days just to be safe.

How secure is shopping in the Online Shop? Is my data protected?

Your shopping experience is fully secure. We use a high security SSL certificate utilising strong SHA-2 & 2048-bit encryption.

Do I receive an invoice for my order?

Yes, as soon as you place your order, we will send an invoice directly to your email inbox.